Try the Free Demo Discover Prose Seamless and Fast Service Solutions Adaptist Prose presents a new way of managing services, going beyond the limits of traditional ticketing systems. Intelligent automation enables faster responses, simpler processes, and superior service.

Key Feature

Service Management Made Easy

Ease of Use

Dynamic Tiket Configuration

Dynamic Ticket Configuration gives you complete freedom to design the workflow for each ticket type, from setting SLAs, determining the layer assignment that handles tickets, choosing approvers (one person or several people with customizable approval rules), to customizing forms with various fields at no additional cost. With this flexibility, even if your business processes are complex, every ticket can still be managed in a structured, consistent, efficient, and scalable manner as your organization's needs evolve.

Transparency

Ticket Dashboard

The Ticket Dashboard gives your support team full visibility of ticket numbers, types, priorities, statuses, and SLA deadlines on a single screen. With this view, the support team can immediately determine which tickets to prioritize, monitor progress in real time, and resolve tickets on time. The result: more efficient workflows, smoother collaboration between teams, and sustained customer satisfaction

Transparency

Ticket Dashboard

The Ticket Dashboard gives your support team full visibility of ticket numbers, types, priorities, statuses, and SLA deadlines on a single screen. With this view, the support team can immediately determine which tickets to prioritize, monitor progress in real time, and resolve tickets on time. The result: more efficient workflows, smoother collaboration between teams, and sustained customer satisfaction

Adaptability

Omnichannel

Manage all customer interactions across multiple channels in one integrated platform. Omnichannel gives you the flexibility to respond and communicate with customers through various channels such as email, WhatsApp, live chat, or social media without switching between applications. Not only for communication, every interaction can be directly converted into a ticket so that no customer requests are missed. With this feature, your team can monitor, follow up, and resolve customer issues faster and in a more structured manner

Other Features

Quick and Seamless Service Solutions

Master configuration

Centrally manage master data with Master Configuration to maintain consistency and simplify management across the entire system

Business hours

Easily manage operating hours through Business Hours to ensure consistent service and standard SLA compliance

Survey configuration

Build custom surveys using Survey Configuration to measure user satisfaction and identify opportunities for improvement

Report configuration

Customize business reports with Report Configuration, set access, select the data you want to display, and specify the report source as needed

Notification Setting

Adjust notifications with Notification Settings so that teams and users always receive accurate and timely information

Alasan Memilih Adaptist Prose

Manajemen Layanan, Dibuat Simpel

Intelligent Automation

Automate ticket assignment, escalation, and reminders. The result is a more responsive workflow and efficient problem resolution.

Customized Configuration

Configure the system freely according to your needs and adapt quickly to changes without being tied to a vendor.

Integrated Management

Get centralized and organized service management. Our system consolidates tickets from various communication channels into one place.

Service Assurance

Flexible SLA configuration with real-time monitoring ensures services remain under control and meet established standards

Scalability for Growth

A platform designed to grow with you, capable of handling essential needs to the most complex workflows

Ready to Transform Complexity into Ease?

Our platform helps you manage tickets, monitor SLAs, and consolidate all communication channels (Omnichannel) into one intuitive dashboard. See how easy it is

Get in Touch

Ready to Transform Complexity into Ease?

Our platform helps you manage tickets, monitor SLAs, and consolidate all communication channels (Omnichannel) into one intuitive dashboard. See how easy it is

Get in Touch